Privacy Policy

Last Updated: January 2025

1. Introduction

SkimBoards Communications LLC ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telecommunications services.

2. Information We Collect

2.1 Account Information

  • Business name, address, and tax identification number
  • Contact names, email addresses, and phone numbers
  • Billing and payment information

2.2 Service Data

  • Message Metadata: Phone numbers, timestamps, delivery status, message IDs
  • Content: Message body content is processed for delivery but encrypted and retained only as required for delivery confirmation (typically 90 days) or legal compliance
  • Call Records: Call duration, routing information, and recordings (if enabled by you)
  • API Logs: IP addresses, request timestamps, and endpoint usage

2.3 Automatically Collected Information

  • Device information and browser type
  • Usage patterns and analytics
  • Cookies and similar tracking technologies

3. How We Use Your Information

  • Service Provision: To provide, maintain, and improve our telecommunications services
  • Compliance: To comply with legal obligations (TCPA, CALEA, GDPR, etc.) and respond to lawful requests
  • Security: To detect fraud, prevent abuse, and ensure network security
  • Communication: To send service-related notifications and updates
  • Billing: To process payments and maintain financial records

4. Data Sharing and Disclosure

We may share your information with:

  • Telecommunications Carriers: Necessary to deliver SMS and voice calls to end users
  • Service Providers: Hosting providers (AWS), payment processors, and analytics services under strict confidentiality agreements
  • Legal Authorities: When required by subpoena, court order, or other legal process
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell personal data to third parties for marketing purposes.

5. Data Retention

  • Message Content: Retained for 90 days for delivery verification, then purged unless subject to legal hold
  • Metadata: Retained for 7 years per FCC regulations and tax requirements
  • Account Information: Retained for the duration of your account plus 3 years
  • Opt-out Lists: Retained indefinitely to comply with TCPA requirements

6. Your Rights (GDPR/CCPA)

Depending on your jurisdiction, you may have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data (subject to legal retention requirements)
  • Portability: Receive your data in a structured, machine-readable format
  • Objection: Object to processing for direct marketing
  • Non-Discrimination: Exercise these rights without penalty (CCPA)

To exercise these rights, contact us at: admin@skimboards.online

7. Security Measures

We implement industry-standard security measures including:

  • TLS 1.3 encryption for data in transit
  • AES-256 encryption for data at rest
  • SOC 2 Type II certified data centers
  • Regular security audits and penetration testing
  • Role-based access controls and 2FA for staff

8. International Data Transfers

We process data in the United States. If you are in the EU, UK, or other jurisdictions with data protection laws, we rely on Standard Contractual Clauses (SCCs) for international transfers.

9. Contact Information

Data Protection Officer:
SkimBoards Communications LLC
123 Commerce Drive, Suite 400
Austin, TX 78701
Email: admin@skimboards.online